Shipping policy
HOODRATZ — Shipping Policy
Last Updated: October 25, 2026
1. Order Processing
At HOODRATZ, every order matters. Orders are processed after payment has been confirmed.
Please allow 2–5 business days for processing of in-stock items before shipment. During limited drops, holidays, or high-demand periods, processing may take longer.
Preorders and made-to-order products may require additional production time. Any estimated production or shipping timeframe provided on the product page will apply.
2. Shipping Times
Estimated delivery times begin after your order has been processed and shipped.
- Standard Shipping: Estimated 3–7 business days.
- Expedited Shipping: Available at checkout when offered, with delivery estimates provided by the carrier.
- Preorders and Custom Items: Shipping timelines vary based on production and will be communicated when available.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
3. Shipping Costs
Shipping charges are calculated at checkout based on your delivery address, selected shipping method, package details, and any promotions available at the time of purchase.
Any free-shipping offers will be subject to the terms displayed during the promotion.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation and tracking information when available.
Please allow up to 48 hours for tracking information to update after receiving your confirmation.
5. Incorrect Shipping Information
Customers are responsible for entering the correct shipping address at checkout.
If you notice an error, contact HOODRATZ as soon as possible. We cannot guarantee address changes once an order has entered processing or been shipped.
Additional shipping costs caused by an incorrect address may be the customer’s responsibility where permitted by law.
6. Lost, Stolen, or Delayed Packages
If your package is delayed, first check your tracking information and contact the shipping carrier if necessary.
If your package is marked as delivered but you cannot locate it, check nearby delivery locations and contact the carrier. You may also contact HOODRATZ for assistance.
We will review reported shipping issues and work toward a reasonable resolution. Nothing in this policy limits your rights under applicable consumer protection laws.
7. Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong item, contact us within 7 days of delivery.
Include your order number, a description of the issue, and clear photographs when applicable. We will review the claim and arrange an appropriate remedy in accordance with our policies and applicable law.
8. International Shipping
International shipping availability, fees, and delivery times will be displayed at checkout when offered.
Customers may be responsible for applicable customs duties, import taxes, or other charges unless otherwise stated. International orders may experience additional delays due to customs processing.
9. Contact Information
For shipping questions, tracking assistance, or order concerns, contact HOODRATZ through the contact information listed on our website. Please include your order number so we can assist you efficiently.
HOODRATZ — From the Depths of Hell.